Identity

who the agent is

Agent name

Vertical

Healthcare · Primary care clinic change

Voice

eleven_v2 · 140ms

Selected voice

Nova · Warm Female · en/es ▶ 0:04 change

Greeting

spoken first · 1.2s budget

Opening line Hi, this is Nova from Acme Clinic. Before I help you book, can I verify a few quick details?

Core questions

6 questions · drag to reorder

1Patient name and date of birth⋮⋮×

2Reason for visit (symptoms, duration)⋮⋮×

3Preferred provider (or no preference)⋮⋮×

4Preferred appointment time window⋮⋮×

5New patient or established⋮⋮×

6Callback number for confirmation⋮⋮×

+ Add question

Tools

toggle to enable

✓ lookup_calendar ✓ book_slot ✓ verify_identity + send_sms + transfer_to_nurse + lookup_policy + copay_link

External integrations

API stripe.refund POST /v1/refunds ▶

Method

Auth

Endpoint

Timeout

Retries

http PCI-scoped response → {{api.result}}

MCP postgres.query server · jvapi-internal ▶

MCP server

Tool

Transport

mcp discovered read-only

WEBHOOK call-booked HMAC · 3 retries ▶

URL

Signing

Secret

Retries

On failure

hmac 5xx → DLQ payload · booking

Hours

America/Los_Angeles · 40h/wk

Mon8a–6p

Tue8a–6p

Wed8a–6p

Thu8a–6p

Fri8a–4p

Satoff

Sunoff

Branding

call screen + SMS template

Accent color

Display name on caller ID