Receptionist · Agent Owner · non-technical
Good evening, Taj
Nova answered 42 calls today · 31 booked · 8 messages taken · 3 callback requests. After-hours mode starts in 1h 22m.
42
CALLS HANDLED TODAY
Today's calls · Nova
All calls →
15:42
BOOKED
Sofia Reyes
booked annual physical · Thu 2:30p · Dr Patel · SMS confirmed
15:18
MESSAGE
Marcus Holt
asked about insurance coverage · message taken for billing
14:56
BOOKED
Priya Iyer
rescheduled to Fri 10:00a · Dr Kim · confirmation texted
14:30
XFER
Eli Chen
question about out-of-network · transferred to front desk
14:05
CALLBACK
Dan Ortega
requested callback at 16:00 · added to queue
13:48
BOOKED
Amelia Wu
booked follow-up · Mon 1:00p · Dr Rao
13:22
VM
Leo Park
after-hours voicemail · Nova played the message back at open
This week · hours
Edit →Mon
8a–6p
Tue
8a–6p
Wed
8a–6p
Thu
8a–6p
Fri
8a–4p
Sat
closed
Sun
closed
After-hours mode: Nova takes messages + routes urgent (pain, bleeding, emergency) to on-call phone.
FAQs Nova answers
+ Add →Do you take my insurance?
Nova reads the accepted-insurance list from knowledge-base.html and pulls the caller's provider via /verify_insurance tool.
What are your hours?
Pulled from the weekly schedule above. Nova also answers holiday closures (Memorial Day, 4 July…).
Where are you located?
Nova reads the clinic address and offers to text directions on request.
Can I speak to a human?
Nova transfers to front-desk during hours, otherwise offers message-taking or callback.