Caller
Sarah Martinez
+1 (415) 555-0119
Contactpatient_44192
Sourceinbound
Agent
clinic-intake
v14 · Nova · Warm
Sentiment over call
peak +0.42
trough −0.10
Call metadata
Duration2:14
Cost$0.017
Turns8
Model stackgpt-4o · nova · en-US
Languagesen-US, es-MX
p95 latency312ms
Disposition
Booked · Thu 2:30pExtracted fields
intentbook_annual
patient_nameSarah Martinez
providerDr Patel
slotThu 2:30p
insuranceKaiser PPO
dob_verifiedtrue
Recording
00:54 / 02:14
1.0×
⏮ −10s · +10s ⏭
Transcript
00:02
Agent: Hi, this is Nova from Acme Clinic. How can I help you today?
+0.32
00:08
Caller: Hi, I'm calling to book an annual physical for next week.
+0.28
00:14
Agent: Happy to help. Let me check Dr. Patel's availability.
lookup_calendar · 88ms +0.36
lookup_calendar · 88ms +0.36
00:28
Agent: I have Tuesday at 9:15 AM or Thursday at 2:30 PM. Which works better?
+0.41
00:36
Caller: Thursday afternoon works. And just to confirm — you take Kaiser PPO?
+0.12
00:46
Agent: Yes, we're in-network with Kaiser PPO. Let me get that booked for you.
book_slot · 142ms send_sms · 64ms +0.40
book_slot · 142ms send_sms · 64ms +0.40
01:22
Agent: Booked with Dr. Patel for Thursday at 2:30 PM. You'll get a text confirmation in a moment.
+0.42
01:32
Caller: Perfect, thank you.
+0.38
01:38
Agent: Have a great day.
+0.28
AI Analysis
Caller booked an annual physical with Dr. Patel for Thursday at 2:30 PM. Insurance confirmed as Kaiser PPO. Call was efficient at 2:14 with a high confidence handoff to calendar tooling; no human handoff required.
Key moments
00:14
Agent triggered calendar lookup within 88ms of intent detection.
00:36
Caller asked insurance question — agent handled inline without escalation.
00:46
Two tools called in parallel (book + SMS) — saved ~200ms perceived latency.
01:22
Confirmation with slot readback — sentiment peaked at +0.42.