Trigger when call rings on +1 415 555 · any number tied to agent.
Hi, this is Nova from Acme Clinic. How can I help you today?
voice · nova_warm
Extract: intent, patient_name, preferred_language, pricing_q.
vad · 280ms
timeout · 8s
book → Book flow
reschedule → Reschedule
pricing → Quote
other → Handoff
reschedule → Reschedule
pricing → Quote
other → Handoff
Cal.com · provider = Dr Patel
window = 7d
window = 7d
Cal.com · book + send_confirmation_sms
Booked with Dr Patel at {{slot.time}}. You'll get a text confirmation.
Dial front_desk. Whisper context packet: intent, patient, language.
sip refer
If AMD = machine, leave dynamic VM with callback number.
POST /v1/refunds · auth: API key
timeout 800ms · retries 2 · PCI-scoped
http
800ms
timeout 800ms · retries 2 · PCI-scoped
server: jvapi_warehouse
tool: query · read-only replica · SQL guardrails
mcp
read-only
tool: query · read-only replica · SQL guardrails
POST {{crm.webhook_url}}
HMAC signed · 3 retries · DLQ on 5xx
hmac
dlq
HMAC signed · 3 retries · DLQ on 5xx
Farewell: "Thanks for calling, have a great day."
Log summary to CRM · trigger post-call eval.
Log summary to CRM · trigger post-call eval.
Describe your agent
For your inbound flow, tell Copilot what you want.
Example: Receptionist for a dental office — handles new patient inquiries, books appointments, answers insurance questions.
Overview